Frequently Asked Questions

How long does it take to ship my order?

If the item is in stock, it will ship within 1-2 business days of the order being placed.

Curbside delivery for our mattresses will arrive 1-2 weeks after ordering. They won't take the item inside the home. These are contracted carriers not directly affiliated with Celestial Sleep Co. They'll pull up to the curb, offload the goods on a pallet, deliver the goods, then leave. They will not bring it inside.

What do I do if my item is damaged?

If the item is damaged, we will credit or replace it.

We recommend that no customer throws away their mattress until the delivery is complete and you're satisfied with your purchase. Please check for physical damage first upon arrival. If for any reason your item is dysfunctional, contact us and we'll make sure you're well taken care of so can get the sleep you deserve.

When will my order arrive?

Current delivery time estimates

*May vary due to COVID-19 and supply chain conditions.

5 - 7 business days via UPS.

Do you offer financing or 0% down payments?

Our financing options

0% down payment financing offers are available through our partners at Affirm®. Learn More

0% down payment financing offers are available through our partners at Klarna®. Term period can vary from 6 to 36 months depending on your credit and financing needs.

0% down payment financing offers are also available through our partners at Synchrony®. Term period can vary from 12 to 24 months depending on your credit and financing needs.


I'm having trouble checking out.

If you're ever having trouble checking out for any reason, please contact us!

☎ 904-867-4427

What's the difference between ordering on your website vs. ordering on Amazon?

Celestial Sleep Co vs. Amazon

We are proud to partner with Amazon®. Ordering with Amazon® gets you the same great product shipped from the exact same company.

Do you have full-sized beds?

Full-Size Availability

We do! Be sure to check out our extensive catalog.

Is the headboard in the picture included with the mattress?


Headboards that are featured in pictures of our mattresses are not included in purchases. The pricing for our mattresses are very competitive in the industry, and we couldn't include a headboard at that price point. 

What is the difference between the 8", 10", and 12" mattresses?

Difference between Celestial Sleep Co.® mattresses

8" Celestial® Signature Mattress
Firm (for sleepers who prefer support & extra firmness)

10" Celestial® Signature Mattress
Medium (for sleepers who prefer support & firmness)

12" Celestial® Signature Mattress
Medium Soft (for sleepers who prefer some support with added comfort)

What is the 120-Night Sleep Guarantee?

120-Night Sleep Guarantee

The 120-Night Sleep Guarantee is only available if you purchase the mattress only. Celestial Sleep Co. has your back for 120 nights of sleep. If you don't like it for any reason during those 120 nights, we'll issue you a refund!

We stand behind our products with a free industry-leading warranty and always put our customers first. Our customer reviews here on our website as well as on Amazon speak for themselves - we take care of our customers.

What is your return policy?

Return Policy

At Celestial Sleep Co., we decided to make our return policy simple, pain-free, clear, and concise. We understand that sometimes the wrong size or type of mattress is chosen or maybe a friend gave a recommendation that works perfectly for them but doesn't quite fit your needs. We are human too, we get it!

If you're not happy with your purchase, we will work with you to make sure that you are 100% satisfied and have no regrets. Simply contact a member of our 5-star rated customer service team and they are always happy to help. We will credit you the amount that was paid for the mattress towards the purchase of another mattress.

I need to start the return process.


We're sorry you're not 100% satisfied with your order. We'll do everything possible to make this right. Please contact us!

☎ 904-867-4427 

Return Form

Where is Celestial Sleep Co. located?

Our contact info

4237 Salisbury Rd. Jacksonville, Florida 32216

See it on a map

☎ 904-867-4427